Most of our subscriptions are handled by Apple and Google Play, so you'll need to request a refund from them directly. However, this is a quick process and the money should be refunded back to your purchasing card. If you subscribed on the web, your payment was handled by Paddle and you request the refund there instead, using the steps at the end of this article.
Requesting a refund will immediately cancel your subscription, but don't worry all of your data will be saved and you can easily subscribe (for example to a different plan) at any point.
Requesting a refund via the Google Play store must be carried out within 48 hours of subscribing.
Request a refund through Apple
- Sign in to reportaproblem.apple.com.
- Tap or click "I'd like to", then choose "Request a refund".
- Choose the reason why you want a refund, then choose Next.
- Choose the app, subscription or other item, then choose Submit.
Request a refund through Google Play
- Go to play.google.com.
- At the top right, click your profile icon.
- Select Payments and subscriptions > Budget and order history.
- Find the order that you want to return.
- Select Request a refund or Report a problem.
- Choose the option that describes your situation.
- Complete the form and note that you'd like a refund.
- You'll get a message that says 'Thank you for sharing your concerns'. You'll also receive an email with a refund decision.
Request a refund through Paddle
If you subscribed via web, you can access through the Customer Portal with the email you used at checkout through this link: https://customer-portal.paddle.com/cpl_01jt5jctdhbhzwypcdt20z6885
You can only request a refund within 14 days of the purchase.